Logistics Coordinator
4 weeks ago
Job Summary
We are seeking a highly skilled Logistics Coordinator to join our team at BDP International. As a Logistics Coordinator, you will be responsible for the timely daily shipment order execution and management.
Key Responsibilities
- Receive and process shipment orders triggered by customers.
- Book freight with nominated carriers based on customer's carrier routine guide.
- Provide quotation on other services such as warehousing and transportation and documentation services.
- Liaise with the truckers to collect and truck empty containers from depot to customer premise for stuffing, and to launch the laden container to port thereafter.
- Prepare Permits and other relevant Applications/Declaration.
- Prepare Letter of Credit & final shipping documents.
- Monitor shipping documents for shipment clearance, and other regulatory compliance.
- Conduct or participate in team meetings and inter-team meetings across departments to resolve bottlenecks and enhance customer service to customers.
- Create a culture of customer service excellence by responding to customers promptly and proactively.
- Render advice and assistance to customer to resolve shipping issues encountered.
- Attend or hold regular Monthly Operation Meetings with Customers to obtain feedback on the company's service performance and resolve operation issues.
- Investigate customer's complaints and recommend corrective and preventive actions to resolve the issues.
- Work with current teams and teams of other departments to deliver great Customer experience to existing and prospective customers.
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