Production Support Specialist
3 weeks ago
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories.
Job OverviewWe are seeking an experienced Production Support Specialist to join our Group Technology and Operations team. As a key member of the team, you will be responsible for ensuring the smooth operation of our banking systems and infrastructure.
Key Responsibilities- Participate in incident information gathering, clarification, and analysis to evaluate impact and effort estimate and translate into a solution for production issues.
- Critically examine requirements and understand operations and systems.
- Create and modify procedures to solve problems considering technical capacity and limitations.
- Implement solutions that align with the organization's business objectives.
- Assist in defining system scope and objectives; research and fact-finding; analyze business and user requirements for complex projects, and manage requirements by conducting thorough testing of related applications.
- Analyze and route issues to proper teams and oversee issues and resolution to closure.
- Bachelor's Degree in Computer Science/Engineering.
- Hands-on experience in ALDON and technically proficient.
- Experience in SilverLake banking system, preference is RBK/GTD.
- Experience in AS400/iSeries database and operation system for at least 5 years.
- Experience in system architecture and design.
- Requires superior analytics and problem-solving skills. Must be attentive to details.
- Ability to work in a fast-paced, team-oriented environment.
- A strong & assertive communicator in speaking & writing.
- Experience in Mainframe/Credit Card industry (optional).
The estimated salary for this role is SGD 90,000 - SGD 120,000 per annum, depending on experience.
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