Business Insights Analyst

3 days ago

Singapur, Singapore The LEGO Group Full time
About the Role

We are seeking a highly skilled Business Insights Analyst to join our LEGO Consumer & Shopper Engagement team.

As a Business Insights Analyst, you will be responsible for driving communication of our consumers' voice through provision of comprehensive surveys and contact analysis.

You will review consumer survey data, including voice and text comments, and create insights and trend reporting on it utilizing a variety of communication techniques in a daily/bi-weekly/monthly/quarterly cadence to various audiences.

Additionally, you will work with cross-function teams to proactively define analytic questions, scopes of work and align on priorities, challenging status quo beliefs through insights.

You will represent the voice of the consumer through contact reporting and insights that drive key business decisions and transformation.

Key Responsibilities:

  • Drives communication of our consumers' voice through provision of comprehensive surveys and contact analysis.
  • Reviews consumer survey data, including voice and text comments, and creates insights and trend reporting on it.
  • Works with cross-function teams to proactively define analytic questions, scopes of work and align on priorities.
  • Represents the voice of the consumer through contact reporting and insights that drive key business decisions and transformation.
  • Builds, develops and maintains data models, reporting systems, automation and dashboards to monitor and communicate performance metrics.

Requirements:

  • Advanced ability to utilize various data sources to synthesize insights, and the communication skills to deliver reports with strong storytelling narratives via presentations.
  • Experience working with databases, producing data analytics, reporting and dashboards to monitor and communicate performance metrics, including the automation of these.
  • Advanced data analytics, modelling and visualization skills, including the use of Excel, Power BI or Tableau.
  • Excellent communication and stakeholder management skills, proactively defining questions, scope and delivery.
  • Able to work both independently and in close collaboration with cross-functional project teams.
  • Experience with programming languages like SQL or Python would be advantageous.

What's in it for you?

  • Family Care Leave – We offer enhanced paid leave options for those important times.
  • Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
  • Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
  • Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
  • Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
  • Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

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