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Leader of Operational Excellence
3 weeks ago
We are seeking a seasoned leader to oversee our operational departments and drive business success.
">- Mandatory fluency in Portuguese as well as in English
About This Role
This key position involves directly supervising managers of operational departments, ensuring compliance with all Group Policies and internal standards.
The ideal candidate will possess exceptional leadership skills, including employee recruitment, selection, integration, training, career management, complaints handling, and problem-solving.
Responsibilities include:
- Directly supervising the Managers of the operational departments, complying with all Group Policies and internal standards.
- Employee Recruitment and Selection - Identify, attract, and select high-calibre candidates to fill operational roles.
- Employee Integration - Develop onboarding processes to ensure new hires quickly understand their responsibilities and fit within the team.
- On-the-Job Training - Design and deliver comprehensive training programs to enhance employee skills and performance.
- Career Management - Foster growth opportunities for employees, helping them develop their careers and advance within the organization.
- Complaints Management - Establish a fair and efficient process for addressing employee concerns and resolving issues.
- Problem-Solving - Analyze complex operational challenges and implement effective solutions to drive business improvement.
