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Banking Customer Experience Expert

1 week ago

Singapore DBS Bank Limited Full time
Key Responsibilities

In this role as Associate Analyst, you will be responsible for handling customer inquiries related to loan matters, including loan retention and making outbound calls as needed. You will also review customers' existing loan packages and provide advice on available options, while ensuring comprehensive knowledge of our bank's products and services. Furthermore, you will protect our loan portfolio by managing customer expectations regarding loan repricing packages, and work closely with our team to achieve referral targets set by business.