Expert Guest Experience Professional

1 week ago

Singapore beBeeCustomerService Full time $2,500 - $4,500

Job Title: Expert Guest Experience Specialist

The primary objective of this role is to deliver exceptional customer service and ensure guest satisfaction. This entails managing front desk operations, including check-in and check-out processes efficiently.

  • Provide timely assistance to guests via various communication channels.
  • Accurately inform guests about hotel facilities, services, and local attractions.
  • Assign rooms to VIPs and CIPs based on their preferences and requirements.

Key responsibilities include handling telephone calls effectively, providing information on room types and rates, and resolving guest complaints in a prompt and professional manner.

To be successful in this role, you will need:

  • A diploma or higher qualification in any field.
  • Relevant experience in the hospitality industry.
  • Ability to work rotating shifts.
  • Excellent communication and interpersonal skills.

Our ideal candidate has strong problem-solving skills, a positive attitude, and the ability to work effectively as part of a team. They must also have excellent organizational and time management skills. The selected candidate will undergo comprehensive training and development programs to enhance their knowledge and skills in delivering exceptional customer service.

Upon completion of the probationary period, the successful candidate will be offered permanent employment with a competitive salary package and opportunities for career advancement. We are an equal opportunities employer and welcome applications from all qualified candidates.

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