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AI Technical Leadership Role
3 weeks ago
This role requires a strategic thinker with exceptional technical expertise to lead complex projects.
The successful candidate will utilize problem-solving skills to resolve technical challenges and drive business growth.
Key Responsibilities:
- Manage a team of technical support professionals to ensure timely resolution of technical issues.
- Develop and implement protocols for troubleshooting and maintenance to enhance system reliability.
- Drive root cause analysis for complex technical issues and develop solutions to address underlying problems.
- Guide others to identify opportunities for process optimization and performance improvement.
- Establish best practices for technical support, ensuring compliance with industry standards.
- Evaluate and integrate new tools and technologies to improve support functions and streamline operations.
Requirements:
- A minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent.
- A proven track record of implementing AI functionality into support organizations.
