Hotel Guest Services Representative

5 days ago

Singapore beBeeAssociate Full time $45,000 - $60,000

Front Office Associate

The role of a Front Office Associate is multifaceted, involving exceptional guest care and attention to detail in line with hotel standards.

Key Responsibilities:

  • Provide warm welcomes to guests, ensuring a confident first impression.
  • Assist guests with luggage, delivering room information and highlighting hotel features.
  • Ensure seamless luggage transportation to and from rooms, verifying guest satisfaction.
  • Maintain lobby stations according to hotel guidelines, checking regularly or as needed.
  • Practice door-opening etiquette for guests.
  • Maintain bell stand, lobby, and baggage room cleanliness.
  • Deliver messages and provide valet services to guest rooms.
  • Promote hotel facilities to guests.
  • Adhere to impeccable grooming standards.
  • Exceed guest expectations in all tasks provided.

Skills We're Looking For:

  • Strong Front Office skills
  • Concierge experience
  • Excellent interpersonal and communication skills
  • Quality Assurance knowledge
  • Attention to detail
  • Team player mentality
  • Customer service expertise
  • Hospitality industry familiarity

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