
Hotel Guest Services Representative
6 days ago
Front Office Associate
The role of a Front Office Associate is multifaceted, involving exceptional guest care and attention to detail in line with hotel standards.
Key Responsibilities:
- Provide warm welcomes to guests, ensuring a confident first impression.
- Assist guests with luggage, delivering room information and highlighting hotel features.
- Ensure seamless luggage transportation to and from rooms, verifying guest satisfaction.
- Maintain lobby stations according to hotel guidelines, checking regularly or as needed.
- Practice door-opening etiquette for guests.
- Maintain bell stand, lobby, and baggage room cleanliness.
- Deliver messages and provide valet services to guest rooms.
- Promote hotel facilities to guests.
- Adhere to impeccable grooming standards.
- Exceed guest expectations in all tasks provided.
Skills We're Looking For:
- Strong Front Office skills
- Concierge experience
- Excellent interpersonal and communication skills
- Quality Assurance knowledge
- Attention to detail
- Team player mentality
- Customer service expertise
- Hospitality industry familiarity
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