Guest Services Representative

2 days ago


Singapore beBeeRepresentative Full time $3,000 - $3,800

Guest Services Representative Job Summary

Our team is seeking a skilled Guest Services Representative to act as the main point of contact for our guests. As an ambassador of excellent customer service, you will be responsible for creating a memorable experience for our guests.

  • Perform check-in and check-out duties according to established hotel standards
  • Update guest information in the property management system
  • Filing of guest registration cards and storage of guest data
  • Checking and charging daily arrivals, guest in-house, and future bookings via property management systems and online travel agents
  • Conducting room checks to ensure cleanliness of public areas and guest rooms
  • Preparing and sending daily hotel reports to relevant parties

Requirements:

  • Independent and adaptable individual
  • Self-confident and well-presented professional
  • Excellent communication and organizational skills
  • Previous experience as a front desk agent or receptionist is preferred
  • Commitment to work a 5-day work week including shifts and weekends
  • Experience with property management software and online travel agents is advantageous


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