Digital Banking Experience Manager
7 days ago
HSBC is seeking a highly skilled professional to lead the development of market-leading digital journeys and experiences for our Wealth and Personal Banking division. As an Online Banking Strategy and Experience Manager, you will be responsible for overseeing and owning the Online Banking strategy, product roadmap, and all aspects of the Online Banking experience.
Key Responsibilities- Perform product and operational analysis to identify opportunities for Online Banking strategy and investment
- Design and implement experience standards and guardrails for Online Banking to ensure a consistent and exceptional experience
- Conduct ongoing research on market trends and competitive landscape to evaluate their impact on HSBC's Online Banking strategy
- Partner with WPB markets to develop a detailed knowledge of their strategic goals and challenges to define and agree on their forward-looking multi-year Online Banking capability roadmaps
- Drive a culture of optimisation by leading a team to monitor and analyse customer feedback, performance metrics, and trends, identify pain points, and improvement opportunities
- Collaborate with Global Value Streams and Markets to track and develop strategies to optimise Online Banking usage
- An entrepreneurial drive with the ability to deconstruct and solve problems
- Experience in Digital Product Management, ideally in a global or regional role, with proven experience in working in a cross-functional matrix environment
- Extensive experience with product development and optimisation activities, including identifying opportunities and developing business cases, defining product requirements, engaging functional experts, and project execution
- Strong communication skills for navigating business requirements and differences of opinion on approach
- Proven ability to build strong relationships across stakeholder groups and influence large teams without direct leadership authority
HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
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Digital Banking Experience Manager
1 week ago
Singapore HSBC Full timeJob DescriptionHSBC is seeking a highly skilled professional to join our team as an Online Banking Strategy and Experience Manager. This role is part of a team of digital experts who are assigned to Digital Platforms Value Stream to support the development of market-leading digital journeys and experiences.Key ResponsibilitiesLead and oversee the Online...
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