Strategic Customer Experience Lead

3 weeks ago


Singapore Amazon Asia-Pacific Holdings Private Limited Full time

About the Role

We are seeking a seasoned leader to join our Customer Experience and Business Trends team as Principal Customer Insights Strategist. In this role, you will be responsible for identifying emerging customer trends and delivering actionable insights that drive strategic decisions.

Key Responsibilities

  • Surface key emerging customer trends that Amazon should be thinking about now to better serve our customers.
  • Build strong relationships with senior leaders and other key stakeholders, enabling your team to effectively engage across all of our diverse businesses.
  • Champion bold ideas on how to evolve and grow the analytical capabilities and mechanisms.
  • Partner with internal tech and business teams to refine and iterate on ideas, influencing strategic plans.
  • Drive and influence key business decisions across the company on a regular basis.
  • Partner with external entities to drive projects forward.
  • Establish mechanisms to inspect, report, and inspire on customer experience improvements across Amazon.

About the Team

The Customer Experience and Business Trends team is an organization dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon.



  • Singapore Birds of Paradise Full time

    Job Title: Customer Experience LeadJob Summary: We are seeking a Customer Experience Lead to develop and implement strategies to enhance overall customer experience, ensuring satisfaction and loyalty. The ideal candidate will have a strong background in customer experience management and be able to lead and motivate a team of customer service trainers.Key...


  • Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full time

    Amazon Web Services (AWS) is seeking a Deal Lead for the Strategic Customer Engagements (SCE) team. SCE is a specialized global deal team that engages with commercial and public sector customers on deal strategy, structuring, and negotiations through contractual closure for transformational, strategic, large, complex, and/or highly competitive opportunities...


  • Singapore ST Engineering Full time

    Job OverviewWe are seeking an experienced professional to join our team as a Senior Executive, Customer Support. The successful candidate will be responsible for leading and training a team of customer support executives, ensuring excellent service delivery in the aviation industry.About the RoleThe job requires strong interpersonal and organizational...


  • Singapore Dell Full time

    We are Dell, a family of businesses that helps individuals and organizations transform how they work, live and play.Job Title: Strategic Experience InnovatorSalary: $120,000 - $180,000 per annum (dependent on experience)We're looking for an experienced Design Lead to join our team in Singapore.Key Responsibilities:Identify Opportunities: Analyze customer...


  • Singapore Centre for Strategic Infocomm Technologies Full time

    Company OverviewThe Centre for Strategic Infocomm Technologies is a leading organisation in the field of cybersecurity, cloud, and AI technologies.We are seeking a highly skilled and experienced individual to join our team as a Cybersecurity Business Development Lead.About the RoleThis is an exciting opportunity for a seasoned professional to lead our...


  • Singapore United Overseas Bank Full time

    About United Overseas BankUnited Overseas Bank Limited is a leading bank in Asia with a strong commitment to delivering exceptional customer experiences. Our Channels & Digitalization function is responsible for enabling end-to-end seamless connectivity for our customers across all physical and digital touchpoints.About the RoleWe are seeking a highly...


  • Singapore CAG REGIONAL SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesAbout UsMoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., Philippines, and TaiwanWhat We OfferYou will be entitled to a competitive...


  • Singapore CORE COLLECTIVE PTE. LTD. Full time

    Roles & ResponsibilitiesThe Customer Experience (CX) Team Lead role is to mentor and train the Customer Experience team, who are the faces of Core Collective. Core Collective is not just a fitness nor wellness business, it is a hospitality business at its core and thus a high level of customer excellence should be achieved.Who We Are:Since our launch in...


  • Singapore CAG REGIONAL SINGAPORE PTE. LTD. Full time

    About Us Money Hero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S. A. R., Philippines, and Taiwan What We Offer You will be entitled to a competitive salary and attractive...


  • Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    At USER EXPERIENCE RESEARCHERS PTE. LTD., we are seeking an experienced Digital Product Lead to spearhead our product development efforts.The ideal candidate will have a strong background in product management, with at least 3 years of experience in managing product lines from strategic planning to tactical activities.The successful candidate will be...


  • Singapore Careers@Gov Full time

    About the Role:Careers@Gov is seeking a visionary Deputy Director to lead the development and implementation of a comprehensive customer insights programme. The ideal candidate will have a proven track record in enhancing customer satisfaction and touchpoints improvements.Key Responsibilities:Develop a CX strategy implementation plan to enhance customer...


  • Singapore Singtel Full time

    At Singtel, we foster a dynamic and inclusive work environment where diverse perspectives drive innovation and customer satisfaction. Our people practices are designed to ensure fairness, performance, and collaboration.We are seeking an experienced Strategic Product Lead who will be responsible for managing our Managed Services portfolio, including managed...


  • Singapore TikTok Full time

    Job DescriptionAt TikTok, we're revolutionizing the e-commerce landscape with a unique and innovative approach. As our ideal candidate, you'll play a crucial role in shaping our customer experience strategy, ensuring seamless execution of user-centric solutions.About UsWe're a leading Internet company with millions of loyal users worldwide. Our mission is to...


  • Singapore DBS Bank Limited Full time

    Job OverviewWe are seeking a highly skilled and experienced Client Experience Transformation Lead to join our team at DBS Bank Limited. As a key member of our Corporate and Investment Banking division, you will play a critical role in driving the delivery of exceptional client experiences across various business functions.About the RoleThe Client Experience...


  • Singapore New Relic, Inc. Full time

    Job DescriptionOur Global Technical Support team is seeking an exceptional individual to lead the escalation management process and facilitate a positive support experience for our highest priority customers. This role requires a strong technical support background, excellent organizational and interpersonal skills, and the ability to work autonomously while...


  • Singapore STRATEGIC MARINE (S) PTE. LTD. Full time

    About Strategic Marine (S) Pte. Ltd.We are a leading provider of marine engineering and project management services.Job Title: Strategic Project EngineerThe estimated salary for this role is $120,000 - $180,000 per annum, depending on experience and location.Job Description:Project Management and CoordinationThe successful candidate will assist the Project...


  • Singapore HSBC Full time

    Job DescriptionWe are seeking a highly skilled Strategic Digital Transformation Lead to join our team in Singapore.About the RoleThis is an exciting opportunity for a seasoned professional to take on a strategic leadership role and drive digital transformation initiatives within our organization. The successful candidate will be responsible for leading...


  • Singapore Crypto Directories Full time

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities to...


  • Singapore The Edge Partnership Full time

    Job DescriptionWe are seeking a seasoned Customer Experience Strategist to lead our Customer Services Department at The Edge Partnership.Key ResponsibilitiesStrategic Leadership: Develop and implement customer service strategies that align with our company's goals and objectives, ensuring exceptional service delivery and continuous improvement.Resource...


  • Singapore Capgemini Full time

    At Capgemini Group, we are proud of our purpose “Unleashing human energy through technology for an inclusive and sustainable future”. Our success is measured through our value creation, and our overall positive impact. Capgemini Invent is the digital innovation, transformation and consulting global business line of the Capgemini Group, specialising in...