Strategic Customer Experience Lead
3 weeks ago
About the Role
We are seeking a seasoned leader to join our Customer Experience and Business Trends team as Principal Customer Insights Strategist. In this role, you will be responsible for identifying emerging customer trends and delivering actionable insights that drive strategic decisions.
Key Responsibilities
- Surface key emerging customer trends that Amazon should be thinking about now to better serve our customers.
- Build strong relationships with senior leaders and other key stakeholders, enabling your team to effectively engage across all of our diverse businesses.
- Champion bold ideas on how to evolve and grow the analytical capabilities and mechanisms.
- Partner with internal tech and business teams to refine and iterate on ideas, influencing strategic plans.
- Drive and influence key business decisions across the company on a regular basis.
- Partner with external entities to drive projects forward.
- Establish mechanisms to inspect, report, and inspire on customer experience improvements across Amazon.
About the Team
The Customer Experience and Business Trends team is an organization dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon.
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