First-Line Technical Support Specialist

2 weeks ago

Singapore beBeeInfrastructure Full time
Job Title: First-Line Technical Support Specialist

The role of a First-Line Technical Support Specialist involves providing critical front-line support across all aspects of infrastructure. This position is part of a global team that works collaboratively to deliver high-quality service and support.

  • Responsibilities include pro-active monitoring of infrastructure, performing initial triage of alerts and inbound support requests, creating and assigning support cases to the operational support teams, and collaborating with Subject Matter Experts and other personnel to ensure issues are resolved within agreed Service Level Agreements (SLAs).

This is a client-facing role requiring strong communication skills to manage customer relationships effectively. The ideal candidate will have a demonstrated interest in technology and finance, as well as experience in a similar customer-facing role. A degree or diploma in Computer Science, Computer Engineering, or a related discipline is also preferred.

  • Key qualifications for this position include:
    • 2+ years of experience in a similar customer-facing role;
    • Degree or diploma in Computer Science, Computer Engineering, or a related discipline;
    • Experience in a financial industry support role is preferred;
    • Excellent verbal and written English-language communication skills to manage customer relationships effectively;
    • Strong process discipline with a working knowledge of Salesforce or other CRM systems;
    • Working knowledge of Linux & Windows systems, network configuration, and general troubleshooting;
    • Ability to work constructively as part of a team, sharing ideas and resources.

This hybrid position requires participation in a shift rotation, working 5 days a week, covering the hours of 07:30 – 16:30 from Monday to Sunday (including at least one weekend day per week). Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

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