Order Fulfillment and Customer Support Expert

4 days ago


Singapore Remy Cointreau Full time

We are looking for an experienced Order Fulfillment and Customer Support Expert to join our team at Remy Cointreau. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experiences.

Job Description:
  • Company Overview: Remy Cointreau is a leading company in the spirits industry, committed to delivering high-quality products and services to our customers.
  • Job Summary: The successful candidate will be responsible for providing excellent customer service, processing orders efficiently, and resolving customer complaints in a timely manner.
Key Responsibilities:
  • Customer Service: Provide ongoing support to customers, responding to their queries and concerns in a professional and courteous manner.
  • Order Management: Process orders accurately and efficiently, ensuring that customers receive their products on time.
  • Complaint Resolution: Investigate and resolve customer complaints promptly, taking necessary actions to prevent future occurrences.
Required Skills and Qualifications:
  • Diploma or Degree in a relevant field
  • Minimum 2-5 years of experience in customer service, preferably in an FMCG environment
  • Excellent communication and problem-solving skills
  • Detailed knowledge of SAP ECC systems
  • Proficient in Microsoft Excel


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