Business Analytics Expert

6 days ago

Singapore beBeeAnalytics Full time $80,000 - $120,000

Are you looking for a career that lets you grow and achieve your full potential? At TDCX, we offer a rewarding job opportunity that unleashes your skills and talents.

We work with the world's most loved brands and are part of an awesome team of diverse people. Be home, belong, and start your journey to success

Top Reasons to join us:

  • Competitive remuneration and great perks
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to thrive at work
  • Easy access to public transport
  • Flexible working arrangements
  • Coaching and mentoring by experts in your field
Your Mission

As a key member of our team, you will be responsible for providing support through the use of technology and tools in line with agreed processes. Your main objectives are:

  • To monitor contact volume traffic and identify performance exceptions requiring both short-term and longer-term attention.
  • In collaboration with the Technology, Operations, and Management team, execute system modifications (e.g., break management, schedule updates, and skillset changes) and/or issue procedural notifications based on trigger events (e.g., average handle time, volume, absenteeism, etc.).
  • Assist Operations to help provide greater focus on real-time/intraday agent productivity, performance exceptions, and schedule adherence.
  • Ensure accurate and timely agent schedules in collaboration with WFM/Schedulers.
  • Support Operations to help better manage intraday business performance to meet or exceed SLA and KPI targets.
Requirements

To succeed in this role, you must possess:

  • A minimum of a Bachelor's Degree in any field.
  • At least 2 years of working experience in a related field.
  • Knowledge in Work Force Management Software is an advantage.
  • The ability to perform statistical analysis and produce analytical and informative reports.
  • Initiative, drive, and the ability to work independently with minimal supervision.
  • Excellent verbal and written communication skills in English.
About Us

TDCX is a global business process outsourcing (BPO) leader offering advanced customer experience (CX) solutions, sales, and digital marketing services. We cater to various industries including digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

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