IT Process Enhancement Senior Specialist
2 weeks ago
We are seeking a highly skilled IT Process Enhancement Senior Specialist to join our team at ANEXT BANK PTE. LTD. This role is a critical part of our organization, and we are looking for a talented individual who can drive process improvement and enhance IT operations.
Key Responsibilities- Process Enhancement and ITIL Implementation: Implement and maintain ITIL best practices, including incident management, problem management, change management, and service level management.
- Incident and Problem Management: Lead the resolution of IT incidents and problems, coordinating with internal teams and external vendors to minimize downtime and impact on business operations.
- Change Management: Oversee the change management process, ensuring that all changes are properly planned, tested, and implemented with minimal service disruption.
- Audit and Compliance: Ensure IT operations comply with regulatory standards and audit requirements.
- Service Level Management: Monitor and report on IT service performance against agreed service level agreements (SLAs).
- Vendor Management: Manage relationships with IT vendors and service providers, ensuring compliance with contractual agreements and service level expectations.
- Continuous Improvement: Identify opportunities for process improvement, automation, and optimization of IT operations, driving efficiency and cost savings.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ITIL certification (ITIL Foundation, ITIL Practitioner, or higher).
- 8 – 12 years' experience in IT operations management, preferably in the banking or financial services industry.
- Excellent problem-solving and analytical skills.
- Strong communication and leadership abilities.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Excellent command of both spoken and written English and Mandarin Chinese to communicate with our Mandarin speaking stakeholders.
- Knowledge of cloud technology would be an added advantage.
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