IT Process Enhancement Senior Specialist

3 months ago

Singapore ANEXT BANK PTE. LTD. Full time
Roles & Responsibilities

We’re on a mission to make financial services accessible and effortless for SMEs. As one of Singapore’s latest digital wholesale banks fully regulated by MAS, we’re committed to continuous innovation to bring about simpler, safer and more rewarding financial services. #bringingaboutwhatsnext

Job Summary:

The IT Process Enhancement Senior Specialist at Anext Bank is dedicated to enhancing IT operations by implementing ITIL best practices, with a particular focus on incident management, change management, and DevOps tooling. This role requires an in-depth understanding of ITIL, extensive experience in IT operations, and a strong commitment to continuous improvement in accordance with regulatory guidelines and the bank's policies.

Key Responsibilities:

1. Process Enhancement and ITIL Implementation:

Implement and maintain ITIL best practices, including incident management, problem management, change management, and service level management.

Continuously evaluate and enhance IT processes to ensure alignment with industry standards and regulatory requirements.

2. Incident and Problem Management:

Lead the resolution of IT incidents and problems, coordinating with internal teams and external vendors to minimize downtime and impact on business operations.

Ensure a systematic approach to problem identification and resolution, reducing recurrence and impact on IT services.

3. Change Management:

Oversee the change management process, ensuring that all changes are properly planned, tested, and implemented with minimal service disruption.

Maintain accurate documentation and audit trails for all changes, adhering to regulatory guidelines

4. Audit and Compliance:

Ensure IT operations comply with regulatory standards and audit requirements

Conduct regular audits of IT processes and systems, and implement corrective actions as necessary.

5. Service Level Management:

Monitor and report on IT service performance against agreed service level agreements (SLAs).

Identify areas for improvement and implement corrective actions to maintain high service quality.

6. Vendor Management:

Manage relationships with IT vendors and service providers, ensuring compliance with contractual agreements and service level expectations.

7. Continuous Improvement:

Identify opportunities for process improvement, automation, and optimization of IT operations, driving efficiency and cost savings.

Foster a culture of continuous improvement within the IT team.

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • ITIL certification (ITIL Foundation, ITIL Practitioner, or higher).
  • 8 – 12 years’ experience in IT operations management, preferably in the banking or financial services industry.
  • Excellent problem-solving and analytical skills.
  • Strong communication and leadership abilities.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
  • Excellent command of both spoken and written English and Mandarin Chinese to communicate with our Mandarin speaking stakeholders
  • Knowledge of cloud technology would be an added advantage.

Tell employers what skills you have

Audit and Compliance
Analytical Skills
Change Management
Process Improvement
Operations Management
Mandarin Chinese
Information Technology
Service Level
Problem Identification
IT Operations
Problem Management
Audits
Service Level Management
Regulatory Requirements
Audit
Financial Services

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