Transformation and Process Enhancement Specialist

5 days ago


Singapore JOBSTUDIO PTE. LTD. Full time

At JOBSTUDIO PTE. LTD., we are seeking a highly skilled Transformation and Process Enhancement Specialist to join our team.

About the Role

The ideal candidate will be responsible for driving performance and service quality in our call centres through meticulous call and email audits, as well as customers' feedback analysis.

  • We are looking for a proactive individual who can identify processes with potential for improvement and automation using technology.
  • The successful candidate will ensure proper and systematic documentation of call centre work processes.
  • A key responsibility will be to develop Robotic Process Automation (RPA) to automate call centre work processes.
  • The role also involves driving the usage of Customer Relationship Management system to enhance customer engagement.
  • The selected candidate will participate in departmental workshops and events to stay updated on industry trends.
Requirements

To be considered for this role, you must have a recognized Bachelor's degree in computer science or a related field.

  • Experience with automation tools such as Blue Prism and UiPath is highly advantageous.
  • A passion for boosting efficiency by streamlining and automating work processes to drive productivity is essential.
  • Excellent organization, interpersonal, and communication skills are required.
What We Offer

We offer a competitive salary range of SGD 80,000 - 110,000 per annum, depending on experience.

This role comes with a comprehensive benefits package, including medical insurance, retirement planning, and professional development opportunities.

How to Apply

Interested applicants should submit their detailed resume in MS Word format and click the "Apply Now" button below.



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