IT Automation Specialist

5 days ago

Singapore beBeeAutomation Full time $75,000 - $105,000

As a Technical Analyst, you will play a vital role in analyzing and documenting existing manual processes to propose automation solutions in enterprise environments.

Key Responsibilities:
  • Analyze and document existing manual processes to identify high-impact IT automation opportunities within ITSM, SOC, NOC, cloud, and infrastructure operations.
  • Conduct detailed gap analysis and create workflow design blueprints (BPMN, flowcharts, sequence diagrams) to translate requirements into workflows.
  • Collaborate with developers/engineers to test, deploy, and optimize workflows across multiple environments.
  • Define and validate integration requirements with third-party systems.
  • Coordinate API integrations, JSON/XML payload transformations, and secure credential handling.
  • Validate error handling, logging, exception workflows, and response time metrics.
  • Own the end-to-end lifecycle, regression testing, and stakeholder sign-offs.
  • Ensure all automations meet enterprise security, compliance, and audit requirements.
  • Maintain traceability matrices, functional test plans, and change records for all deployments.
  • Provide training, handover documentation, and ongoing workflow support.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, Business, or related field with 3 to 6 years of work experience.
  • At least 3 years of experience as a Technical Analyst in digital transformation projects, must have hands-on experience with Ayehu EyeShare (workflow configuration, troubleshooting, reporting).
  • Familiarity with security operations (SOC/NOC) or enterprise service management tools. Must be very familiar with security automation and SOAR environments.
  • Fluent in French and English is preferred to engage stakeholders from overseas.
  • Basic scripting or API integration knowledge (REST APIs, PowerShell, Python, JSON).
  • Familiarity with ITIL and ITSM frameworks, especially incident, problem, and change management.
  • Excellent process mapping, workflow design, and requirements documentation skills.
  • Experience working in Agile, Scrum, or hybrid environments.
  • Strong interpersonal, communication, and stakeholder management skills.
  • Basic DevOps understanding (Git, Jenkins, CI/CD pipelines).
  • Agile/Scrum project participation and tooling (Jira, Confluence).
Benefits:
  • Opportunity to work on complex automation projects.
  • Chance to develop expertise in Ayehu EyeShare and other technologies.
  • Collaborative and dynamic work environment.
  • Professional growth and development opportunities.
Others:

Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.

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