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Customer Success Manager

2 months ago

Singapore KLEOS RECRUITMENT PTE. LTD. Full time
Customer Success Manager - Enterprise Accounts

We are seeking a highly skilled and experienced Customer Success Manager to join our team in Japan. As a key member of our sales team, you will be responsible for managing and nurturing our enterprise accounts within the Japanese market.

Key Responsibilities:

  • Client Relationship Management: Build and maintain strong, long-term relationships with enterprise clients, acting as their primary point of contact.
  • Stakeholder Engagement: Collaborate with C-suite executives and key decision-makers to understand their needs and ensure alignment with our solutions.
  • Account Growth: Identify and pursue opportunities for upselling and cross-selling to enhance client satisfaction and drive revenue growth.
  • Onboarding and Training: Guide clients through the onboarding process and provide ongoing training and support to ensure successful adoption of our products.
  • Performance Monitoring: Track account performance metrics and client feedback to proactively address any issues and implement solutions.
  • Advocacy and Feedback: Serve as the voice of the customer within the organization, providing feedback to product teams for continuous improvement.

Requirements:

  • Minimum of 5 years of experience in a customer success, account management, or sales role, preferably within the fintech, SaaS, payments, or ecommerce industries.
  • Exceptional verbal and written communication skills in both Japanese and English; ability to articulate complex concepts clearly to diverse audiences.
  • Proven experience managing relationships with C-suite executives and influencing decision-making processes.
  • Strong analytical and problem-solving skills; ability to navigate challenges and deliver solutions that meet client needs.
  • Collaborative mindset with a focus on building relationships both internally and externally.
  • A must: Business fluent in Japanese language

Why KLEOS RECRUITMENT PTE. LTD.?

  • Be part of a dynamic team in a rapidly growing fintech company.
  • Opportunity to work with high-profile enterprise clients and make a significant impact.
  • Competitive salary and benefits package.
  • A culture that values innovation, collaboration, and continuous learning.

Application Process:

Please apply via this portal or send in your CV to candy@kleosrecruitment.com


Know someone that could be good for the role? Drop us their details at info@kleosrecruitment.com and you may stand a chance to receive our Referral Package of S$500 voucher upon successful placement.