Customer Service Operations Coordinator

1 day ago


Singapore beBeeBusiness Full time

The primary function of this role is to facilitate seamless business operations and customer service delivery. As a key member of our team, you will be responsible for ensuring the smooth execution of order processes, maintaining effective communication with customers, and guaranteeing that service quality meets their expectations.

Key Responsibilities:
  • Fulfill business follow-up work, ensuring timely and accurate order processing.
  • Maintain excellent relationships with customers through proactive communication, resolving issues efficiently, and providing exceptional service.
  • Accurately collect and upload product data, organize products, verify packaging, and dispatch goods in a timely manner.
  • Take high-quality product photographs and categorize them accordingly.
  • Organize products on shelves and input product information into our logistics system, requiring occasional manual handling of products weighing between 10-20KG.
  • Communicate effectively with Chinese colleagues using Mandarin, and utilize Mandarin office computers and mobile devices as needed.
  • Assist in handling Singapore company affairs for Chinese clients.
Requirements:
  • Excellent communication and coordination skills to efficiently handle customer inquiries and issues.
  • A strong ability to control work details and ensure the accuracy of business processes.
  • Local personnel residing in Singapore.


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