Customer Service Operations Coordinator

2 days ago


Singapore beBeeCustomerService Full time

Job Title: Customer Service Operations Coordinator ">

The role of the Customer Service Operations Coordinator is a key position within our organization, responsible for providing exceptional customer experiences.

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About the Role:

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  • This person will be responsible for handling customer inquiries, responding to their needs, and resolving any issues that may arise. ">
  • They will also work closely with internal teams, including sales and logistics, to ensure seamless communication and smooth delivery of products. ">
  • The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-first mindset. ">
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Key Responsibilities:

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  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner. ">
  • Process orders, track shipments, and ensure smooth deliveries. ">
  • Solve problems efficiently and escalate if necessary. ">
  • Maintain accurate records and provide regular updates on customer interactions. ">
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Requirements:

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  • Fresh graduates or experienced professionals with a passion for customer service are welcome to apply. ">
  • Experience in customer-facing roles, preferably in hospitality or retail, is highly valued. ">
  • Strong communication and interpersonal skills, with the ability to connect with people from diverse backgrounds. ">
  • Able to handle high-volume customer interactions and thrive in a fast-paced environment. ">
  • Proficient in CRM systems and Microsoft Office/Google Suite. ">
  • A team player who can work independently and collaboratively towards common goals. ">
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What We Offer:

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  • A competitive salary and benefits package. ">
  • Opportunities for growth and development within the company. ">
  • A collaborative and supportive work environment. ">
  • A chance to make a meaningful impact on customer satisfaction. ">
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How to Apply:

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Please submit your resume and a cover letter outlining your experience and qualifications for this role.

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