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Retail Customer Experience Leader

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Singapore beBeeClient Full time $90,000 - $120,000

As a key professional in our retail organization, you will play a pivotal role in developing and reinforcing a client-centric culture within the store.

Job Responsibilities
  • Implement a customer-focused approach to increase clienteling performance.
  • Elevate the quality of customer experience.
  • Build client loyalty and sustain long-term relationships.
  • Support effective management of the store's client portfolio.
  • Contribute to the store's total sales performance.
Key Accountabilities
  1. Supervise all clienteling activities of the store staff, defining a development plan for each Client Advisor.
  2. Perform weekly and monthly analysis to monitor store CRM performance.
  3. Assist the Store Manager in designing the CRM action plan, considering business needs and events.
  4. Review and analyze Client Advisor performance on clienteling and retail KPIs, providing individual development plans.
  5. Design and implement action plans focusing on data collection, local clients retention, and brand loyalty.
  6. Collaborate with other departments to develop and implement in-store new product launches, events, and client experiences.
  7. Ensure store staff is well-trained in using clienteling tools.
  8. Oversee local training materials and training sessions on CRM topics.
  9. Support Sales Staff in managing VIC Clients, growing the number and potential of this cluster.
  10. Collaborate with PR Department in managing celebrities and influencers.
  11. Work with Local Retail team to improve store performance.
  12. Maintain knowledge of market trends to enhance fashion sense of store staff.
  13. Promote growth of the store's customer community through event participation outside the shop.