Customer Service Vice President
2 weeks ago
Job Title: Customer Service Vice President
Job Summary: We are seeking a highly skilled Customer Service Vice President to lead our team in delivering exceptional customer experiences. The successful candidate will have a strong background in customer service, leadership, and communication.
Key Responsibilities:
- Lead a team of Premier Service Managers to deliver high-quality customer service
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with internal stakeholders to ensure seamless customer experience
- Manage and resolve customer complaints and issues
Requirements:
- Strong leadership and communication skills
- Experience in customer service and leadership roles
- Proficiency in English and Chinese languages
About HSBC: HSBC is a leading global banking and financial services organization. We are committed to building a culture where all employees are valued, respected, and empowered to succeed.
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