Customer Service Vice President

2 weeks ago


Singapore HSBC Full time

Job Title: Customer Service Vice President

Job Summary: We are seeking a highly skilled Customer Service Vice President to lead our team in delivering exceptional customer experiences. The successful candidate will have a strong background in customer service, leadership, and communication.

Key Responsibilities:

  • Lead a team of Premier Service Managers to deliver high-quality customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with internal stakeholders to ensure seamless customer experience
  • Manage and resolve customer complaints and issues

Requirements:

  • Strong leadership and communication skills
  • Experience in customer service and leadership roles
  • Proficiency in English and Chinese languages

About HSBC: HSBC is a leading global banking and financial services organization. We are committed to building a culture where all employees are valued, respected, and empowered to succeed.



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