Vice President, Client Service

1 day ago


Singapore GUIDEPOINT GLOBAL SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,400 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

OVERVIEW:

Reporting to the Senior Vice President, Client Service, the Vice President, Client Service will be responsible for managing the performance and quality of a team of Research Project Managers and Associates. This role involves overseeing compliance, providing training and mentoring, managing research development, and supporting staffing and relationship management efforts. The ideal candidate will possess strong leadership skills, an in-depth understanding of compliance protocols, and the ability to drive team performance and client satisfaction.

WHAT YOU WILL DO:

  • Oversee the performance and quality assurance of all Research Project Managers and Associates on the team
  • Conduct regular individual meetings with team members to review project progress and performance against goals
  • Train team members on best practices in research, communication, service, and compliance
  • Ensure compliance with company policies and client-specific protocols, and address any breaches
  • Manage the day-to-day commercial decisions related to advisor recruitment and rate negotiations
  • Identify and evaluate new research resources, and supervise their utilization by the team
  • Work with HR to interview, hire, and oversee the career development of team members
  • Conduct disciplinary procedures and performance reviews, ensuring alignment with company policies
  • Collaborate with Research Managers to conduct account reviews, analyze profitability, and develop strategic goals
  • Represent the company in managing the implementation of policies and decisions, and support senior management in decision-making processes

WHAT YOU HAVE:

  • Bachelor’s degree in Business Administration, or equivalent
  • Extensive experience in Client Service or Project Management, with at least 8 years in a managerial role. Prior experience in Expert Network or Consulting would be a plus
  • Strong understanding of compliance policies and procedures within the industry
  • Excellent leadership and team management skills, with a focus on coaching and development
  • Proven ability to manage multiple projects and meet deadlines in a fast-paced environment
  • Strong analytical and problem-solving abilities
  • Excellent spoken and written English communication and interpersonal skills
  • Experience with CRM systems and client service software
  • Ability to work collaboratively with internal departments and senior management
  • High level of professionalism, integrity, and confidentiality in handling sensitive matters

WHAT WE OFFER:

  • Competitive compensation
  • Group medical insurance coverage and dental benefits
  • Gym benefits
  • Casual, multicultural work environment
  • Central office location

Tell employers what skills you have

Coaching
Mentoring
Management Skills
Analytical Skills
Interpersonal Skills
problem solving skills
Project Management
Team Management
Time Management
Consulting

  • Singapore Empower Partners Search Full time

    Job Opportunity: Client Servicing Operations with a leading Investment Management Corporate Level: Vice President Functional Title: Vice President Sector: Investment Management Location: Singapore Our client, a leading investment firm, is seeking a qualified professional for the role of a Vice President Client servicing. This position offers an opportunity...


  • Singapore HSBC Full time

    Job Title: Vice President, Client Solutions and Client IntelligenceHSBC is seeking a highly skilled and experienced professional to join our team as a Vice President, Client Solutions and Client Intelligence. This role is responsible for leading the development and implementation of strategies to improve customer satisfaction and reduce complaints.Key...


  • Singapore HSBC Full time

    Job Title: Vice President, Client Solutions and Client IntelligenceHSBC is seeking a highly skilled and experienced professional to join our team as a Vice President, Client Solutions and Client Intelligence. This role will be responsible for leading the development and implementation of client solutions and client intelligence strategies to drive business...


  • Singapore HSBC Full time

    Job Title: Vice President, Customer ServiceWe are seeking a high-calibre professional to lead our team as a Vice President, Customer Service. This role will be responsible for delivering consistent and high-level service standards to our customers.Key Responsibilities:Lead and develop a team of Premier Service Managers to deliver exceptional customer...


  • Singapore Citi Full time

    Unlock Your Potential as a Vice President, IPB Market ManagerCiti is seeking a highly skilled and experienced professional to join our team as a Vice President, IPB Market Manager. In this role, you will be responsible for growing and managing international client relationships, leveraging and cross-selling Citi financial products and services.Key...


  • Singapore Temasek International Pte Ltd Full time

    Job Title: Vice President, Investment ServicesTemasek International Pte Ltd is seeking a highly skilled and experienced professional to join our team as Vice President, Investment Services. This role will be responsible for overseeing end-to-end workflow, from account readiness to settlement, for all investment activities across all asset classes.Key...

  • Trust Manager

    4 days ago


    Singapore Ark Group International (Hong Kong) Limited Full time

    Job Title: Trust Manager (Senior Vice President)About the Role:We are seeking a highly skilled Trust Manager (Senior Vice President) to join our team at Ark Group International (Hong Kong) Limited. As a key member of our trust business, you will be responsible for establishing and managing overseas trusts, as well as assisting in the development of our trust...


  • Singapore HSBC Full time

    Unlock Your Potential as a Senior Vice President, Premier Elite Market HeadAre you a seasoned professional looking to take your career to the next level? Do you have a passion for wealth management and business development? We're seeking a high-calibre individual to join our team as a Senior Vice President, Premier Elite Market Head.Key Responsibilities:Lead...


  • Singapore HSBC Full time

    Compliance Assurance Vice PresidentHSBC is seeking a highly skilled Compliance Assurance Vice President to join our team. As a key member of our Compliance Assurance function, you will play a critical role in ensuring the effective management of regulatory and financial crime risks across the organization.Key Responsibilities:Provide assurance activities...


  • Singapore Qontel Search Pte Ltd Full time

    Financial Reporting Assistant Vice PresidentWe are seeking a highly motivated and experienced Financial Reporting Assistant Vice President to join our dynamic Finance team in Singapore. As a key member of the team, you will be responsible for performing daily accounting tasks, including journal entries, reconciliations, fixed assets, payments, client money...


  • Singapore Qontel Search Pte Ltd Full time

    Financial Reporting Assistant Vice PresidentQontel Search Pte Ltd is seeking a highly motivated and experienced Financial Reporting Assistant Vice President to join its dynamic Finance team in Singapore.About the RoleThe successful candidate will be responsible for performing daily accounting tasks, including journal entries, reconciliations, fixed assets,...


  • Singapore SG005 Marsh (Singapore) Pte. Ltd. Full time

    Job Title: Marketing Business Partner Vice PresidentAbout the Role:SG005 Marsh (Singapore) Pte. Ltd. is seeking a Marketing Business Partner Vice President to join our team in Singapore. As a Marketing Business Partner Vice President, you will be responsible for developing and executing strategic marketing plans to drive business growth and awareness.Key...


  • Singapore HSBC Full time

    Unlock Your Potential as a Senior Vice President, Premier Elite Market HeadAre you a seasoned professional looking to take your career to the next level? Do you have a passion for wealth management and business development? We're seeking a high-calibre individual to join our team as a Senior Vice President, Premier Elite Market Head.Key Responsibilities:Lead...


  • Singapore TOYOTA MOTOR ASIA (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesExecutive Vice PresidentJob Summary:Executive Vice President is responsible for leading and managing [specific department or organization] to achieve strategic goals and objectives. This role requires strong leadership, strategic thinking, and a commitment to fostering a positive and productive work environment. The Executive Vice...


  • Singapore Mizuho Bank Full time

    Job OverviewMizuho Bank, a leading financial services company, is seeking a skilled professional to join its Trade Services team as an Assistant Vice President. The successful candidate will be responsible for managing trade-related transactions, including documentary credits, collections, and invoice financing.Key Responsibilities• Manage trade processing...


  • Singapore BNY Full time

    Job Title: Vice President, Account ManagerBNY is seeking a highly skilled and experienced Vice President, Account Manager to join our Asset Servicing Client Servicing team in Singapore. As a key member of our team, you will be responsible for delivering exceptional client service to sophisticated institutional investors across Southeast Asia and...


  • Singapore Sumitomo Mitsui Banking Corporation Full time

    Job Title: Vice President, Healthcare Sector LeadJoin Sumitomo Mitsui Banking Corporation as a Vice President, Healthcare Sector Lead and take on a challenging role that requires strong corporate finance experience and a deep understanding of the Healthcare and Consumer sector.Key Responsibilities:Support the Sector Lead in discussions with sector...


  • Singapore Kerry Consulting Pte Ltd Full time

    Job Title: Senior Vice President Program ManagerAs a Senior Vice President Program Manager at Kerry Consulting Pte Ltd, you will play a critical role in leading the delivery of Compliance Technology platforms. This includes Regulatory Compliance, Anti Money Laundering (AML), Know Your Customer (KYC), Sanctions, Fraud, Advanced Analytics, and AI/ML...


  • Singapore HSBC Full time

    Compliance Assurance Vice PresidentHSBC is seeking a highly skilled Compliance Assurance Vice President to join our team. As a key member of our Compliance Assurance function, you will play a critical role in ensuring the effective management of regulatory and financial crime risks across the organization.Key Responsibilities:Provide assurance activities...


  • Singapore SG005 Marsh (Singapore) Pte. Ltd. Full time

    Job Title: Vice President, Risk ManagementAbout the Role:We are seeking a seasoned professional to join our team as a Vice President, Risk Management. As a key member of our account team, you will be responsible for managing client relationships, implementing action plans, and monitoring progress to ensure service meets or exceeds expectations.Key...