Customer Engagement Professional

1 week ago


Singapore MANULIFE (SINGAPORE) PTE. LTD. Full time
Job Title: Customer Engagement ExecutiveAbout the Role:

We are seeking a skilled professional to fill the position of Customer Engagement Executive. As a key member of our team, you will play a vital role in delivering exceptional customer experiences through proactive outreach and timely issue resolution.

Responsibilities:
  • Conduct welcome calls with customers to thank them for their policy purchase, review policy details, ensure product suitability, and provide administrative support.
  • Perform ad-hoc outreach calls as assigned and take on additional tasks to complete the call cycle effectively.
  • Deliver a positive and professional customer experience, ensuring service excellence and addressing customer queries and requests promptly.
Requirements:
  • Diploma or degree holder qualifications are preferred for this role.
  • A minimum of 1-3 years of experience, preferably in the insurance industry, is required.
  • You must have a strong customer-centric personality and mindset, with excellent interpersonal and communication skills.

Estimated Salary Range: SGD $45,000 - $60,000 per annum, depending on qualifications and experience.

What We Offer:
  • A dynamic and inclusive work environment that values diversity and employee growth.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A competitive salary package, including benefits and allowances.
About Manulife (Singapore) Pte. Ltd.

Manulife Financial Corporation is a leading international financial services provider, dedicated to helping people make informed decisions and improve their lives. With a rich history spanning over 145 years, we offer a wide range of products and services that cater to various needs, from life insurance and investment products to retirement solutions and banking services.



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