Machine Identity Security Specialist

2 weeks ago

Singapore beBeeTechnical Full time $80,000 - $120,000
Job Title:
Technical Support Specialist

We are seeking a skilled and experienced Technical Support Specialist to join our team. This is an exciting opportunity for individuals who want to make a real difference in the security of global organizations.

About the Role:
As a Technical Support Specialist, you will provide technical assistance to customers across multiple channels, ensuring they are secure and properly using their Machine Identity Security products. You will be responsible for designing technical solutions for customers based on our MIM and partner products and technology. Collaborating with the Sales team, you will ensure a unified product and services solution. Proactively addressing customer issues and logging all interactions in our CRM, you will also assist customers in installing and customizing MIM products in their environment. Establishing and maintaining effective working relationships with clients, you will work effectively with QA and development teams to troubleshoot and resolve complex product issues. Travel may be required up to 20% within APJ or internationally. Contributing to creating and delivering product training, you will also assist in writing product knowledge base articles.

Requirements:
- Bachelor of Science in Computer Science or a related technical field.
- Ideally, 5 years of enterprise-level troubleshooting and support experience or equivalent expertise.
- Knowledge of Public Key Infrastructure (PKI), including technology, standards, and implementations.
- Understanding of large network design, layout, and operations.
- Experience with directory technologies and standards, e.g., LDAP, Active Directory.
- Database experience (MS SQL/MySQL), including writing queries.
- Excellent presentation, verbal, and written communication skills.

What Sets You Apart?
- Experience using CyberArk's MIM products.
- Experience with web application technologies (MQ, Mainframe, WebSphere, IIS, F5s) is a plus.
- Understanding of web application design and implementation.
- Basic scripting or coding skills (Bash, PowerShell, C#, Python).
- Experience working with APIs.
- Experience working with complex computing systems.
- Direct security or systems management industry experience.
- Ability and willingness to learn and work independently or in a team.
- CISSP or other security certifications are a plus.

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