Senior Customer Success Manager, Intelligence Services APJ

2 weeks ago


Singapur, Singapore Recorded Future Full time
Unlock the Power of Cyber Threat Intelligence

Recorded Future is seeking a highly skilled Senior Customer Success Manager to join our Intelligence Services team in APJ. As a key member of our team, you will be responsible for driving product adoption, ensuring customer success, and fostering long-term relationships with our clients.

Key Responsibilities:
  • Act as the primary point of contact for customer security teams, including SOC, CTI, IR, GRC, Fraud, and more
  • Develop and execute comprehensive Success Plans to drive product adoption and customer growth
  • Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services
  • Identify, assess, and escalate account risk factors and orchestrate remediation efforts
  • Collaborate with cross-functional teams to deliver solutions that meet customer needs
  • Stay up-to-date on cybersecurity events and trends to provide expert guidance to customers
Requirements:
  • Bachelor's degree or 3+ years of relevant Customer Success and SaaS work experience
  • Native Korean speaker and fluent in English
Why Recorded Future?

At Recorded Future, we empower our clients with intelligence to disrupt adversaries. Our team of experts is dedicated to delivering successful security outcomes and business value from our solutions and services. Join us in our mission to make a difference in the world of cybersecurity.



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