
Airport Mobility Support Specialist
2 weeks ago
Airport Mobility Support Specialist
As an Airport Mobility Support Specialist, you will play a vital role in ensuring the smooth journey of passengers with mobility needs.
Roles & Responsibilities:- Meet and greet passengers warmly and politely, providing exceptional customer service from the moment they arrive at the airport.
- Assist and transport passengers requiring wheelchair assistance, utilizing your expertise to navigate the airport efficiently.
- Safely lift passengers up/down and in/out of wheelchairs/aircraft when required, demonstrating physical fitness and agility.
- Identify passengers' name, flight information, and special service request details, ensuring accurate and timely transportation to their destination.
- Assist special needs passengers in transporting and claiming personal belongings and baggage, offering additional support as needed.
- Attend to passengers' inquiries and provide them with a memorable customer service experience, exceeding expectations through proactive communication.
- Adhere to all SOPs and safety standards, prioritizing passenger safety and well-being above all else.
- Perform any other ad hoc duties assigned by management, demonstrating flexibility and adaptability in a fast-paced environment.
- Ability to read, write, and converse in basic English
- Good interpersonal and communication skills, enabling effective collaboration with colleagues and passengers alike
- Good customer service skills, with a strong focus on delivering exceptional experiences
- Adaptable to change, with a willingness to adjust to shifting priorities and workloads
- Physically fit and comfortable with standing long hours, with a proven ability to handle laborious and physical tasks
- Comfortable with a fast-paced working environment, with a high level of energy and motivation
- The opportunity to make a real difference in the lives of passengers with mobility needs
- A chance to develop valuable skills and knowledge in customer service, mobility support, and airport operations
- Opportunities for professional growth and development, with training and support available to enhance performance
- Collaborative and dynamic team environment, with a focus on teamwork and mutual support
- May be required to work overtime (OT) when needed, with flexible scheduling and regular updates provided
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