Data Insights Specialist

1 week ago


Singapore DBS Bank Limited Full time

Overview of DBS Bank Limited

DBS Consumer Banking Group is the leading bank in Asia, and we are well-positioned to help our customers achieve their dreams and aspirations. With a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we offer tailored solutions for every life stage.

About Our Team

We strive to deliver exceptional service, ensuring that our customers receive total satisfaction. As a market leader in consumer banking, we take pride in providing innovative solutions that cater to our customers' evolving needs.

Your Role as Data Insights Specialist

In this role, you will be responsible for handling over-the-counter transactions efficiently and accurately, assisting customers with their enquiries, and ensuring that DBS service delivery standards are met. Additionally, you will prospect and introduce customers to our products and services, provide advisory on General Insurance, and educate them on our digital platform.

Key Responsibilities:

  • Handle over-the-counter transactions in an efficient and accurate manner
  • Assist in customers' enquiries and ensure DBS service delivery standards are met
  • Prospect and introduce customers to the Bank's products and services
  • Market and provide advisory on General Insurance to customers
  • Educate and migrate customers towards our digital platform

Requirements:

  • Minimum Diploma qualification
  • Experience in delivering excellent customer journeys
  • Ideal candidates have prior experience in the financial service sectors
  • Enjoy working in a fast-paced environment
  • Excellent interpersonal and communication skills
  • Meticulous and a good team player
  • Highly adaptable, able to deal with ambiguity
  • Adapt to new ways of working through our digital systems & tools
  • Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role

Benefits

We offer a competitive salary and benefits package, along with the professional advantages of a dynamic environment that supports your development and recognises your achievements.


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