Technical Account Manager

2 months ago

Singapur, Singapore Portcast Full time

About Portcast

Portcast is a venture-backed Singapore-based startup that develops predictive supply chain technology for the logistics industry. We're focused on building the next-gen logistics operating system to predict how cargo moves across the world and enable data-driven supply chain planning.

We are a fast-growing team of software engineers, data scientists, and industry experts. Our mission is to bring end-to-end visibility to every supply chain globally. We are customer-obsessed and constantly working to provide our customers with access to actionable and insightful data to build resilient supply chains.

The Role

We are seeking a driven, customer-centric, innovative, and results-oriented Account Manager to focus on the Japanese market. You will be instrumental in establishing and expanding our market presence. This role involves handling and supporting Customer Success and working closely with our channel partner in Japan. It is a combination of hunting for new business, being deeply involved with the product, and managing the partner account.

You will handle and solve technical queries from leads in Japan and leads from our partner. Your success will be measured by consistently meeting or exceeding the company's quarterly and annual sales goals within the Japanese market through your ambitious approach in sales & account management.

Key Responsibilities

  • Develop and execute a strategic sales plan tailored to the Japanese market to expand our customer base and solidify our market presence.
  • Strong technical understanding, especially in resolving data and API-related issues independently.
  • Handle and solve technical queries from leads in Japan or leads from our partner.
  • Work closely with Customer Success, translating Japanese to English to ensure a smooth handover of accounts after closing, facilitating a seamless transition for trial management and ongoing customer support.
  • Lead end-to-end sales processes, from lead generation to closing SaaS contracts with senior executives in Japanese B2B companies.
  • Proactively hunt for new customers and nurture leads within Japan, leveraging your personal network, proactive lead generation efforts, and market insights.
  • Drive pipeline growth by identifying and engaging potential clients in Japan, as well as forecasting sales targets.
  • Collaborate with marketing and product teams to refine sales assets and product offerings to suit the Japanese market.
  • Provide regular updates on sales metrics, pipeline status, challenges, and support needs, while also offering insights for product improvements specific to the Japanese market.

Ideal Candidate Profile

  • Account Management experience, both hunting and farming, with a proven track record of exceeding sales targets.
  • Proven career in commercial or sales roles within the logistics and shipping industry, or related sectors such as ocean freight or maritime space, specifically within the Japanese market.
  • Preferably experienced in B2B SaaS sales.
  • Comfortable immersing yourself in the product, troubleshooting issues independently, and involving leadership only in case of bottlenecks or critical issues.
  • Curiosity to be deeply involved in the product, understand customer use cases, solve tech queries, and support Customer Success with any translation needed from Japanese accounts.
  • Strong ability to create and implement sales plans in a fast-paced environment, with specific experience in the Japanese market.
  • Demonstrated ability to lead by example and dive into the details to achieve goals.
  • Proven ability to pitch to senior executives and navigate complex sales cycles, with an understanding of Japanese business culture and practices.
  • Outstanding presentation and negotiation skills, with a knack for closing deals effectively in Japan.
  • Native-level proficiency in Japanese and fluency in English, with excellent communication skills in both languages.
  • In-depth knowledge of Japanese business etiquette and cultural norms to effectively engage with local clients.
  • Self-starter with the ability to take ownership of the sales process from end to end, capable of working autonomously and driving results without constant oversight.

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