Enterprise Account Director

1 week ago


Singapur, Singapore Diligent Full time
About Us

Diligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability – to lead with purpose.

We are a team of passionate, smart, and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable, equitable, and better place.

Job Overview

The Account Director is a key decision-maker responsible for driving revenue growth for existing and new accounts for all products. This individual contributor position requires a commercially astute individual with a proven track record of success in new business sales.

The Account Director embodies our culture and values, demonstrating experience collaborating with stakeholders to realize shared goals.

Key Responsibilities
  • Proactively builds and maintains deep knowledge and expertise of Diligent's products, solutions, strategy, and business priorities.
  • Responsible for prospecting new and existing business within the designated vertical/territory for larger, complex accounts with longer sales cycles.
  • Adopts a 'solutions' selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform.
  • Leverages unique, strategic, industry-focused business insights and opportunities to create long-term, competitive advantage for the customer.
  • Expands strategic customer relationships to drive larger impact for the customer to promote growth into other areas of the organization.
  • Proactively gathers feedback on additional needs, products, and features from customers, collaborating with product management and product marketing to drive change on behalf of the customer.
  • Develops strategic business/account plans for customers that drive business outcomes to generate new business and upsells. Leads and coordinates a cross-functional team on plan execution and drives accountability to execute and deliver on account plans.
  • Effectively manage the end-to-end sales cycle from opportunity to deal close using the Diligent approved sales methodology.
  • Effectively utilize sales tools to prospect new leads, schedule initial meetings, increase win rates, and generate bookings.
  • Accurately maintain SFDC records, forecast, and report out on projected bookings, deals closed, etc. on a regular basis.
  • Demonstrates deep expertise and understanding of the competitor landscape externally, including customers' business strategy and the direction of the industry.
Requirements
  • 7-10 years proven track record of success in account management and achieving revenue targets within industry vertical technology or GRC industry.
  • Strong communication and presentation skills in English, plus Cantonese or Mandarin, and influencing skills preferred.
  • Ability to build and maintain relationships with Senior leaders and stakeholders at different levels of the organization.
  • Continuous learning, including proven knowledge and expertise of internal products and external industry trends and customer landscape.
  • Demonstrated strategic thinking and ability to align technology solutions with business objectives.
  • Self-motivated, results-driven, and ability to work in a fast-paced and dynamic environment.
What Diligent Offers You
  • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
  • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policy, and wellness programs to name a few.
  • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
  • Diversity is important to us. Growing, maintaining, and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.


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