Product Development Manager
3 weeks ago
We are seeking a skilled Product Development Manager to join our team at Borneo Motors (Singapore) Pte. Ltd. This role is responsible for driving the development of new aftersales products and services that meet the evolving needs of our customers.
Key Responsibilities
As a Product Development Manager, you will be responsible for:
1. Analyzing automotive product ranges and conducting market surveys to understand customer needs and preferences.
2. Collaborating with cross-functional teams to create aftersales products that align with customer demands and market trends.
3. Developing and implementing strategic initiatives to enhance the quality of aftersales services and improve customer satisfaction.
4. Evaluating performance metrics and customer feedback to determine the effectiveness of aftersales products and services.
5. Creating and implementing sales strategies for new products to maximize revenue and support long-term customer retention goals.
6. Monitoring product sales weekly and monthly to ensure targets are met and implementing timely corrective actions when needed.
7. Working with internal stakeholders on tactical promotions to attract customers to our service network.
8. Compiling and generating monthly reporting.
Operation Support
Additional responsibilities include:
1. Developing and communicating servicing packages and overseeing the rollout of campaigns.
2. Collaborating closely with internal stakeholders to ensure alignment and support for aftersales initiatives, programs, and contracts.
3. Providing training and resources to service teams to improve product knowledge and enhance service delivery.
OEM Development and Management
As a Product Development Manager, you will also be responsible for:
1. Building and nurturing strong relationships with OEMs and suppliers.
2. Overseeing contract negotiations and renewals with vendors and suppliers.
Requirements
To be successful in this role, you will need:
1. A diploma or bachelor's degree in business administration, marketing, engineering, or a related field.
2. At least 2 years of similar experience preferred.
3. Working knowledge of Excel preferred.
4. Strong written and verbal communication skills.
5. Good business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership
6. An effective self-starter who excels in a lean and fast-paced organization
7. Strong product knowledge, market research, and customer retention skills
8. Ability to work well in a team environment and communicate effectively with internal stakeholders
Tell Employers What Skills You Have
We are looking for a candidate who has strong skills in product knowledge, market research, customer retention, and analytical skills. If you have experience in aftersales services, product development, and market research, we would like to hear from you.
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