Restaurant Service Supervisor

6 days ago


Singapore GYU-KAKU SINGAPORE PTE. LTD. Full time

Discover a new style of Yakiniku dining experience with Gyu-Kaku Singapore Pte. Ltd.

Job Title: Restaurant Service Supervisor

About Us: As one of the leading international Japanese casual dining chains, we aim to provide high-quality services and delicious food at an affordable price to our customers worldwide.

Estimated Salary: SGD 40,000 - 50,000 per annum

Company Overview: Our company is committed to creating memorable experiences for our guests by providing exceptional customer service and authentic Japanese cuisine in a welcoming atmosphere.

Job Description: We are seeking a highly motivated and experienced Restaurant Service Supervisor to join our team. The successful candidate will be responsible for overseeing the front-of-house operations, ensuring seamless delivery of exceptional customer experiences, and mentoring our staff to achieve peak performance.

Responsibilities: Key responsibilities include:

  • Team Management: Lead and motivate a team of servers, bartenders, and hosts/hostesses to ensure excellent customer service standards are maintained.
  • Service Quality: Monitor and maintain high standards of food quality, presentation, and service efficiency.
  • Customer Feedback: Manage customer complaints and feedback, escalating issues to senior management as necessary.
  • Safety and Sanitation: Maintain a clean and safe working environment, adhering to all health and safety regulations.
  • Training and Development: Provide on-the-job training and coaching to staff members to enhance their skills and knowledge.

Requirements: To succeed in this role, you should have:

  • 2-3 years of experience in the F&B industry, preferably in a similar supervisory or management position.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Punctuality and flexibility to work varied shifts, including weekends and public holidays.
  • Able to accept split shift arrangements as required.
  • Maturity and positive attitude towards challenges and change.

Benefits: In addition to a competitive salary, we offer:

  • Comprehensive Training Program: Develop your skills and knowledge through ongoing training and development opportunities.
  • Opportunities for Advancement: Progress your career within our company, with opportunities to take on more challenging roles and responsibilities.
  • Work-Life Balance: Enjoy a healthy work-life balance, with flexible scheduling and regular breaks.


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