Restaurant Service Supervisor
6 days ago
Discover a new style of Yakiniku dining experience with Gyu-Kaku Singapore Pte. Ltd.
Job Title: Restaurant Service Supervisor
About Us: As one of the leading international Japanese casual dining chains, we aim to provide high-quality services and delicious food at an affordable price to our customers worldwide.
Estimated Salary: SGD 40,000 - 50,000 per annum
Company Overview: Our company is committed to creating memorable experiences for our guests by providing exceptional customer service and authentic Japanese cuisine in a welcoming atmosphere.
Job Description: We are seeking a highly motivated and experienced Restaurant Service Supervisor to join our team. The successful candidate will be responsible for overseeing the front-of-house operations, ensuring seamless delivery of exceptional customer experiences, and mentoring our staff to achieve peak performance.
Responsibilities: Key responsibilities include:
- Team Management: Lead and motivate a team of servers, bartenders, and hosts/hostesses to ensure excellent customer service standards are maintained.
- Service Quality: Monitor and maintain high standards of food quality, presentation, and service efficiency.
- Customer Feedback: Manage customer complaints and feedback, escalating issues to senior management as necessary.
- Safety and Sanitation: Maintain a clean and safe working environment, adhering to all health and safety regulations.
- Training and Development: Provide on-the-job training and coaching to staff members to enhance their skills and knowledge.
Requirements: To succeed in this role, you should have:
- 2-3 years of experience in the F&B industry, preferably in a similar supervisory or management position.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Punctuality and flexibility to work varied shifts, including weekends and public holidays.
- Able to accept split shift arrangements as required.
- Maturity and positive attitude towards challenges and change.
Benefits: In addition to a competitive salary, we offer:
- Comprehensive Training Program: Develop your skills and knowledge through ongoing training and development opportunities.
- Opportunities for Advancement: Progress your career within our company, with opportunities to take on more challenging roles and responsibilities.
- Work-Life Balance: Enjoy a healthy work-life balance, with flexible scheduling and regular breaks.
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