Freight Forwarding Department Head
1 week ago
**Role Summary:
The Sales Support Manager will play a critical role in driving business growth by delivering exceptional customer service and support. The successful candidate will have a proven track record of success in sales, sales support, or customer service roles within the freight forwarding or logistics industry.
**Key Performance Indicators (KPIs):
- To achieve high levels of customer satisfaction through effective issue resolution and timely communication.
- To develop and implement strategies to improve customer relationships and increase sales revenue.
- To collaborate with Management to identify and pursue opportunities for market expansion and growth.
**Requirements:
- Minimum 10 years of experience in sales, sales support, or customer service role within the freight forwarding or logistics industry.
- Proven leadership and team management skills.
- Strong problem-solving, communication, and interpersonal skills.
- Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
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