Raffles Butler

7 days ago


Singapur, Singapore RAFFLES Full time
Raffles Butler Job Description

The Raffles Butler is a pivotal role at Raffles Hotel Singapore, responsible for delivering exceptional residential service experiences to our esteemed guests. This position requires a unique blend of skills, including emotional intelligence, attention to detail, and a deep understanding of luxury hospitality.

Key Responsibilities
  • Guest Service: Create personalized connections with guests, anticipating their needs and wants through attentive listening and observation.
  • Check-in and Suite Setup: Customize check-in procedures, suite setup, and orientation to ensure a seamless and memorable experience.
  • Special Occasions: Coordinate and execute celebrations of special occasions, providing exceptional service and attention to detail.
  • Internal Stakeholder Collaboration: Work closely with internal stakeholders to ensure seamless service delivery, including In-Suite dining, housekeeping, and security.
  • Quality and Standards: Ensure service standards align with Accor Hotels Values and Forbes 5-star standards, striving for excellence in every interaction.
Requirements
  • Education: Diploma or Degree from a reputable School for Tourism and Hotel Management.
  • Experience: Minimum 2 years' relevant experience in luxury hospitality.
  • Skills: Excellent communication skills in English, with the ability to speak other languages an advantage.
Benefits
  • 5-day Work Week
  • Duty Meals Provided
  • Colleagues' Discount and Preferential Room Rates
  • Flexible Benefits
  • Medical and Wellness Benefits
  • Comprehensive Insurance Coverage
  • Local and Overseas Career Development Opportunities

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