Hospitality Operations Manager
1 week ago
Estimated Salary: $60,000 - $80,000 per annum
About the Role:We are seeking a highly skilled Hospitality Operations Manager to lead our guest relations program under the guidance of the Restaurant Manager. As the face of our restaurant, you will be responsible for delivering exceptional guest service and ensuring that every interaction is memorable and enjoyable.
Key Responsibilities:- Guest Service Delivery: Provide warm and welcoming greetings to all guests, ensure prompt and efficient service, and respond promptly to their needs and preferences.
- Leadership: Lead the guest relations department and manage the reservation chain of command to deliver high standards of service and quality operations.
- Quality Control: Maintain a prominent visible presence daily, monitor and report any issues or concerns, and escalate as necessary to ensure consistency and excellence in guest service.
- Mastery of Service Protocol: Possess mastery of simple, direct, and warm greeting protocol, with knowledge of standard procedures for high-volume restaurant service.
- Technology Skills: Be comfortable using equipment such as booking platforms, POS systems, and guest management software and databases.
- Time Management: Demonstrate self-starter qualities with ability to manage deadlines and prioritize tasks effectively.
As a Reservations and Guest Relations Expert at Sweet Potato Project PTE. LTD., you can expect a positive work environment, opportunities for growth and development, and competitive compensation.
We look for individuals who possess excellent communication skills, a passion for hospitality, and a commitment to delivering exceptional guest experiences. If you are a motivated and organized individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.
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