
Spa Manager
6 days ago
The Spa Operations Manager will oversee the daily activities of the spa, ensuring a seamless and luxurious experience for our guests. This role involves supervising spa staff, managing scheduling, maintaining high standards of cleanliness and service, and implementing operational procedures to enhance overall guest satisfaction.
This includes being fully conversant with all spa products and services to provide excellent customer service, as well as promoting service excellence through personalized interactions with guests. The incumbent will also be responsible for cultivating a strong people culture by investing in the coaching and development of spa associates.
]Key Responsibilities
- Strengthen and promote service excellence through personalized interactions with guests.
- Provide alternatives and suggestions whenever required.
- Accurately report all guests' bookings for spa services in accordance with departmental procedures.
- Ensure the security and safety of all spa areas and facilities.
- Cultivate a strong people culture by investing in the coaching and development of spa associates.
Required Skills and Qualifications
To be successful in this role, you will need:
- Diploma or ITE certification in Business Administration, Hospitality Management, or a related field.
- Minimum of 3 years' experience in a similar capacity and in an establishment of a similar standing.
- Excellent knowledge of spa operations, management, treatments, and other related aspects.
Benefits
We offer:
- Daily meals provided
- Medical benefits provided
- Attractive bonus incentives
Others
Pre-opening experience would be useful. Shuttle and public bus services from MRT stations are available.
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