Cell and Gene Logistics Coordinator Specialist
2 days ago
Marken is a leading provider of logistics services for cell and gene therapies, and we are seeking a highly skilled Logistics Coordinator to join our team.
Job Summary
We are looking for a detail-oriented and organized individual with strong knowledge of logistics and transportation management to support the daily operations of our cell and gene shipments. The successful candidate will have excellent communication skills, be able to multi-task, and possess a proven track record of delivering high-quality results in a fast-paced environment.
About the Role
- Work closely with our Control Tower Manager to coordinate daily operations and ensure seamless execution of cell and gene shipments
- Develop and maintain strong relationships with internal departments, including Project Management, Operations, Customer Relationship Managers, and the Customer Services Team
- Book shipments in Maestro against client specifications and pre-defined lane mapping, ensuring accurate documentation and timely delivery
- Monitor GPS tracking on all CGT shipments, review customer bookings in Maestro, and chase any milestones not added as agreed
- Review Client Operating Procedures, manage all paperwork or checklists associated with cell and gene shipments, and ensure documentation is accurate, complete, and attached to Maestro as defined in COPs and SOPs
- Provide clear and accurate information regarding the handling of shipments, especially when shipments are delayed
- Post flight and trace investigations to improve service
- Support and assist with special requirements and inform the Customer Services Group/Project Management team accordingly
- Produce daily reports detailing any transport issues within the Marken network
Requirements
- Associates degree or 4-year degree in a relevant field, or equivalent work experience
- General logistics import/export knowledge, preferably in the Pharma/Clinical Trials industry
- Experience in the courier or air freight industry
- Strong knowledge of PC and Microsoft Programs (Excel, Word, Outlook)
- Excellent communication skills, ability to adapt/deal with inquiries & day-to-day issues
- Eye for detail, organized/skilled in tracking, problem solver
- Able to multi-task, think on one's feet, flexibility in working hours/shift work
Estimated Salary: $60,000 - $80,000 per year
About Us
As a wholly owned subsidiary of UPS, Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide. We are committed to delivering what matters and moving our world forward through innovative solutions and exceptional service.
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