Customer Experience Expert

2 weeks ago

Singapore beBeeCustomer Full time $3,500 - $4,500
Job Description

This role is centered around delivering exceptional customer experiences, ensuring sustained success of the center and minimizing student turnover.

  1. Provide consistently high standard customer service by addressing inquiries, resolving issues, and fostering positive customer interactions.
  2. Adapt to changing circumstances while maintaining performance in a fast-paced environment.
  3. Communicate effectively across all channels and proactively inform management of any issues or concerns.
  4. Commit to personal and professional growth, actively seeking opportunities for advancement within the company.
  5. Support Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork and enhancing customer service.
  6. Ensure smooth opening, operating, and closing procedures for assigned centre(s).
  7. Boost customer happiness and satisfaction measured by net promoter scores (NPS) scores.

Key Responsibilities:

  • Customer Service Delivery
  • Operational Excellence
  • Team Collaboration
  • Career Development
Required Skills and Qualifications

This role requires individuals with at least 2-3 years experience in customer service field. Key qualifications include:

  • Strong sense of adaptability and leadership
  • Proficient in written and spoken English
  • Goal-driven individuals with focus and prioritisation skills
  • Positive, extroverted, and outgoing personality with passion for customer service
Benefits

This role offers a range of benefits, including:

  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Competitive compensation and benefits package
Others

Additional duties may be assigned by Management as required.

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