Customer Experience Expert

2 weeks ago


Singapore beBeeCustomerService Full time $3,500 - $5,500

Exceptional Customer Service Professional

We are seeking a skilled and dedicated individual to deliver top-notch customer experiences.

The ideal candidate will be responsible for:

  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner
  • Handling complaints and providing suitable solutions or alternatives
  • Maintaining detailed records of customer interactions and transactions
  • Adhering to communication procedures and guidelines consistently
  • Collaborating with internal teams to resolve issues and ensure customer satisfaction
  • Elevating unresolved issues to higher-level support or management as necessary

Key Performance Indicators include:

  • First call resolution rate
  • Customer satisfaction ratings
  • Quality of documentation and record-keeping

Benefits of the role include:

  • A supportive team environment
  • Opportunities for career growth in customer service and beyond
  • Competitive compensation and performance incentives


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