Patient Experience Ambassador

1 week ago

Singapore beBeeCommunication Full time $4,000 - $6,000

Job Title: Patient Service Associate

As a key member of our team, the Patient Service Associate plays a vital role in ensuring a seamless experience for patients and visitors. Their responsibilities include visitor registration, concierge services, and information counter services.

To excel in this position, the Patient Service Associate must be able to handle complaints and feedback effectively, resolving issues through service recovery. They will update or escalate incidents to the Team Leader as needed and take steps to rectify issues.

The ideal candidate will possess strong troubleshooting skills, proficiency in Microsoft Office, and experience in customer-facing roles such as concierge services. Analytical skills, teamwork, and excellent communication and interpersonal skills are essential for success in this role.

Key Responsibilities:

  • Visitor Registration
  • Concierge Services
  • Information Counter Services
  • Incident Escalation and Resolution
  • Queue Management
  • Wayfinding and Wheelchair Assistance

Required Skills and Qualifications:

  • Strong Troubleshooting Skills
  • Proficiency in Microsoft Office
  • Experience in Customer-Facing Roles
  • Excellent Communication and Interpersonal Skills

Benefits:

  • Competitive Salary
  • Ongoing Training and Development
  • Award-Winning Team Culture

Others:

  • Opportunity to Work with a Diverse Group of People
  • Chance to Develop New Skills and Knowledge

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