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Patient Service Ambassador

2 weeks ago

Singapore beBeePatientCare Full time $45,000 - $65,000

Job Title: Patient Service Ambassador

Description:

We are seeking a compassionate and efficient Patient Service Ambassador to provide exceptional patient care and create a warm welcoming atmosphere for all internal and external customers/patients. As a key member of our team, you will be responsible for delivering high-quality customer service and ensuring that patients receive the appropriate level of care based on their needs.

Key Responsibilities:
  • Greet patients warmly and professionally
  • Verify patient information accurately
  • Triaging of patients to ensure timely access to care
  • Answer patient enquiries regarding services, appointments, and procedures
  • Schedule and confirm patient appointments with attention to detail
  • Maintain an organized reception area conducive to patient flow
  • Process financial transactions efficiently and effectively
  • Explain billing procedures and payment options to patients and families
  • Collections of outstanding balances at the time of service

This role requires strong verbal and written communication skills, as well as excellent interpersonal skills to provide a high level of customer satisfaction.

Benefits:

As a valued member of our team, you can expect a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values teamwork and collaboration.

Requirements:

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • Able to work independently with minimal supervision
  • Demonstrated ability to multitask and prioritize tasks effectively
  • Basic computer skills and proficiency in software applications
  • Aptitude to learn and adapt to new processes and systems