Bakery Team Lead
4 weeks ago
Bakery Team Lead - Pastry Sales and Service Specialist
About the Job:As a Bakery Team Lead, you will be responsible for managing pastry product sales and restaurant service in our company's store. You will ensure excellent customer service, adherence to company procedures, quality, general order, and hygiene and health standards.
Key Responsibilities:- Promote Pastry Products: Manage pastry product sales, ensuring proper customer service and understanding customer needs.
- Team Supervision: Supervise department staff activities, possessing thorough knowledge of products, including ingredients and preparation, to provide accurate information and purchasing advice.
- Quality Control: Monitor product freshness and quality, ensuring compliance with company standards, and address any discrepancies.
- Daily Operations: Proactively replenish products, maintaining orderly displays and counters, and manage daily stock reports.
- Cleanliness and Maintenance: Ensure department cleanliness and equipment maintenance.
- Display Arrangement: Oversee internal and external display arrangement and product presentation, following company guidelines, and address maintenance needs.
- Inventory Management: Monitor warehouse stock to ensure availability, checks expiration dates, and maintains packaging materials.
- Packaging and Shipping: Prepare packaging following company guidelines, ensuring product integrity during delivery or shipment.
- Sales Maximization: Maximize sales through effective product recommendations, attentive to customer preferences, allergies, and intolerances.
- Customer Orders: Manage in-store and telephone customer orders and prepares estimates.
- Maintenance of Crockery: Guarantees adequate maintenance of the crockery.
- Issue Reporting: Reports sensitive issues and disputes in sales and after-sales service to the Caffe Manager.
- Inter-Departmental Collaboration: Collaborates with the bar and dining area to fulfill pastry-related customer requests.
- Store Opening and Closing Procedures: Ensures proper opening and closing procedures and conducts regular checks for cleanliness, order, and maintenance.
- Hygiene and Health Compliance: Complies with hygiene and health norms and company standards.
The activities described above are listed by way of example and not exhaustively.
Salary:We offer a competitive salary of SGD $45,000 - $55,000 per annum, commensurate with experience.
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