Bakery Team Lead
3 days ago
At PRADA SINGAPORE PTE. LTD., we are seeking a skilled and experienced Bakery Team Lead to join our team.
About the Role:We are looking for an exceptional candidate who can effectively manage floor service, supervise staff, and maintain high standards of customer service, quality, and hygiene.
Responsibilities:- Sales Management: Ensure proper customer service and understanding customer needs by managing pastry product sales.
- Staff Supervision: Supervise department staff activities, possessing thorough knowledge of products, ingredients, and preparation to provide accurate information and purchasing advice.
- Product Quality: Monitor product freshness and quality, ensuring compliance with company standards, and address any discrepancies.
- Stock Management: Proactively replenish products, maintaining orderly displays and counters, and manage daily stock reports.
- Cleanliness and Maintenance: Ensure department cleanliness and equipment maintenance.
- Display Arrangement: Oversee internal and external display arrangement and product presentation, following company guidelines, and address maintenance needs.
- Inventory Control: Monitor warehouse stock to ensure availability, checks expiration dates, and maintains packaging materials.
- Packaging and Delivery: Prepare packaging following company guidelines, ensuring product integrity during delivery or shipment.
- Sales Promotion: Maximize sales through effective product recommendations, attentive to customer preferences, allergies, and intolerances.
- Customer Orders: Manage in-store and telephone customer orders and prepares estimates.
- Maintenance of Crockery: Guarantee adequate maintenance of the crockery.
- Reporting: Report sensitive issues and disputes in sales and after-sales service to the Caffe Manager.
- Team Collaboration: Collaborate with the bar and dining area to fulfill pastry-related customer requests.
- Opening and Closing Procedures: Ensure proper opening and closing procedures and conducts regular checks for cleanliness, order, and maintenance.
- Negotiation Skills: Excellent negotiation skills to maximize sales and customer satisfaction.
- Leadership Qualities: Strong leadership qualities to effectively supervise and motivate team members.
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