Key Account Manager, Customer Experience

1 week ago


Singapore United Overseas Bank Full time

Job Title: Key Account Manager, Customer Experience



About United Overseas Bank:



United Overseas Bank is a leading bank in Asia with a global presence. Our history spans over 80 years, during which we have been guided by our core values of Honorable, Enterprising, United and Committed. These values shape our approach to business, relationships and community involvement.



Our Culture:



We foster a culture that encourages teamwork, innovation and growth. Our employees are passionate about making a difference in the lives of our customers and communities.



About the Role:



This role is part of our Customer Fulfillment Team, responsible for delivering exceptional customer experience. As a Key Account Manager, you will work closely with our customers to understand their needs and preferences, and develop tailored solutions to meet their requirements.



Key Responsibilities:




  • Develop and maintain strong relationships with key customers
  • Understand customer needs and preferences, and identify opportunities to improve customer experience
  • Collaborate with internal teams to deliver customized solutions to meet customer requirements
  • Conduct regular reviews with customers to ensure satisfaction and identify areas for improvement


Requirements:



To be successful in this role, you will require:




  • Excellent communication and interpersonal skills
  • Able to build strong relationships with customers and internal stakeholders
  • Strong analytical and problem-solving skills
  • Able to work in a fast-paced environment and prioritize multiple tasks


What We Offer:



We offer a competitive salary range between SGD $8,000 - $12,000 per month, depending on experience, as well as comprehensive benefits package including medical insurance, retirement plan, and paid time off.



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