Retail Customer Experience Specialist

4 days ago

Singapore beBeeBookstore Full time $27,600 - $33,840

Job Title:

Customer Engagement Specialist


Job Description

As a key member of our retail team, you will provide exceptional customer service and engage customers with our curated selection of Chinese-language books, cultural products, and literary events.

Key Responsibilities:

  • Provide warm and professional service to walk-in customers, offering tailored book recommendations.
  • Maintain excellent knowledge of books, authors, and themes across adult categories (literature, history, lifestyle, etc.).
  • Assist in daily operations of the bookstore: opening/closing, display setup, and cleanliness.
  • Ensure smooth POS operation and accurate daily sales reconciliation.
  • Organize and refresh in-store book displays, posters, and featured sections (e.g., Bestsellers, Staff Picks).
  • Assist with customer queries in Mandarin and English.
  • Coordinate with marketing for in-store promotions, online campaigns, and seasonal displays.
  • Assist in preparing daily sales reports and flagging bestsellers or low-stock titles.
  • Help in packaging orders or supervising part-timers during peak periods or weekends.
  • Participate in mini book training sessions to deepen book knowledge.
  • Assist in bookstore events, launches, or public outreach activities when needed.
  • Occasionally support book fairs or external events when required.


Ideal Candidate:

You will have at least 2 years of customer-facing retail experience (bookstore or similar retail is a plus) and strong interpersonal and communication skills. You must be able to multitask in a small team setting and comfortable working weekends (off-days on weekdays will be arranged).


Ideal Qualifications:

  • Minimum: O-Level
  • Preferred: Diploma in Business, Retail Management, or Chinese Studies (or equivalent)
  • At least 2 years of retail or customer-facing experience
  • Bonus if experience is in bookstores, libraries, or Chinese-language retail settings
  • Proficient in both Mandarin and English (spoken and basic written)
  • Interest in or familiarity with Chinese books and culture
  • Confident using POS systems and basic computer tools
  • Willing to work weekends and public holidays on rotation

Benefits:

We are surrounded by art schools, museums, and libraries, offering a unique cultural environment for personal and professional growth.


How to Apply:

Interested candidates are invited to submit their updated resume and cover letter outlining their relevant experience and qualifications.

  • Retail Process Manager, Ikano Retail

    1 week ago

    Singapore Ikano-Retail Full time

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...

  • Customer Experience Specialist

    1 day ago

    Singapore beBeeCustomerService Full time $3,500 - $5,500

    Job Title: Customer Experience SpecialistWe are seeking a skilled Retail Sales Associate to join our team in delivering exceptional customer service and contributing to the success of our retail operations.Main Responsibilities:Manage day-to-day store operations to meet sales targets, providing an excellent in-store experience for customers.Promote products...

  • Retail Customer Experience Specialist

    1 day ago

    Singapore beBeeCustomerService Full time $4,000 - $5,500

    Customer Service Representative Job DescriptionThe role of a Customer Service Representative involves interacting with customers to provide assistance and resolve their queries in a timely and professional manner. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and contributing to the success...

  • Retail Customer Experience Specialist

    2 days ago

    Singapore beBeeCustomerExperience Full time $30,000 - $45,000

    Key Responsibilities:Deliver exceptional customer experiences through our C.H.A.R.M. service modelContribute to a positive team environment by sharing suggestions and ideasLeverage your skills in various areas, including consumer service, product knowledge, visual presentation, and stock room managementSupport colleagues in retail operations, such as POS...

  • Retail Customer Experience Specialist

    9 hours ago

    Singapore beBeeCustomerService Full time $2,400 - $4,200

    About the RoleWe are seeking an exceptional customer service professional to join our dynamic team as a Fashion Retail Experience Coordinator.The ideal candidate will provide outstanding service and ensure seamless shopping experiences for our customers.

  • Retail Customer Experience Specialist

    3 days ago

    Singapore beBeeCustomer Part time $20,000 - $26,000

    We are seeking a highly skilled and enthusiastic Retail Guest Assistant to join our team. As a key member of our staff, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for all visitors.Key Responsibilities:Engage with guests and provide top-notch service.Offer advice and guidance to guests on how to...

  • Retail Customer Experience Specialist

    2 days ago

    Singapore beBeeAmbassador Full time $13,000 - $15,000

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused professional to provide exceptional service and support in a retail environment.Key Responsibilities:Meet and greet customers at the door, engage conversation, and provide first-level assistance to their needsControl crowd flow when necessaryAssist in retrieving...

  • Customer Experience Specialist

    2 days ago

    Singapore beBeeExcellence Full time $3,000 - $4,500

    Customer Experience SpecialistWe are seeking a Customer Experience Specialist to join our retail team. In this role, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Interact with guests to ensure a great guest experienceAssess guests' needs and provide customized...

  • Retail & Customer Experience Executive

    3 days ago

    Singapore GALLERIE PTE. LTD. Full time

    We are looking for a talented and commited Retail & Customer Experience executive to join our growing home & living brand. You have a keen eye for retail aesthetics and possess backend retail operational experience to ensure things runs smoothly. Two words describe our culture, fearless and open. We are always seeking out ideas that challenge us to grow....

  • Retail & Customer Experience Executive

    5 days ago

    Singapore GALLERIE PTE. LTD. Full time

    We are looking for a talented Retail & Customer Experience executive to join our growing home & living brand. You have a keen eye for retail aesthetics and possess backend retail operational experience to ensure things runs smoothly. Two words describe our culture, fearless and open. We are always seeking out ideas that challenge us to grow. Part of our...