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The role of a Customer Service Representative involves interacting with customers to provide assistance and resolve their queries in a timely and professional manner. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and contributing to the success of our retail operations.
- Main Responsibilities:
- Interact with customers to understand their needs and provide relevant information and solutions.
- Respond promptly to customer inquiries and resolve issues in a courteous and efficient manner.
- Process transactions and manage customer complaints in accordance with company policies and procedures.
- Upsell promotional products and new items to customers to increase sales and revenue.
- Collaborate with colleagues to achieve sales targets and improve customer satisfaction.
- Participate in training sessions to enhance knowledge and skills related to customer service and product offerings.
- Requirements:
- A minimum 'N' level certification or equivalent qualification.
- At least 1 year of experience in a retail environment.
- Possess strong communication and interpersonal skills, with the ability to work effectively in a team.
- Be flexible and available to work varied shifts, including evenings and weekends.
We are seeking a motivated and customer-focused individual who can deliver exceptional service and contribute to the success of our team. If you have a passion for retail and customer service, we encourage you to apply.
