
Weekend Centre Support Assistant
2 weeks ago
We are seeking a highly skilled and customer-focused individual to fill the role of Customer Service Associate. In this position, you will be responsible for providing exceptional customer service, managing daily operations, and supporting our centre's goals.
Key Responsibilities:- Attend to walk-in customers and respond to phone/email enquiries.
- Provide professional course consultation and exceptional customer service to prospective customers.
- Work closely with the Operations Manager in student placements and scheduling of classes.
- Communicate and coordinate with customers to ensure prompt follow-up and closure for all enquiries.
- Process student registrations and payments.
- Correspond with existing customers through various channels.
- Perform various administrative duties to support day-to-day operations.
- Fluent English language skills to handle both English and Mandarin speaking customers.
- Confident and tactful communication skills to handle customer needs.
- Passion for delivering excellent customer service.
- Good communication skills to interact with colleagues and students.
- Loves working with children and is comfortable in their presence.
- Possesses a cheery and pleasant disposition.
- Meticulous and systematic approach to administrative procedures.
- Excellent team player with a people-oriented personality.
- Proficient in Microsoft Word, Excel, and other administrative applications.
- Competitive hourly rate: $12 per hour for Weekday / $15 per hour for Weekend.
- Flexible working hours: Saturday & Sunday from 8.30am to 1.30pm, Adhoc on Weekdays.
- Work location: Parkway Parade.
If you are a motivated and customer-focused individual who is passionate about delivering excellent service, please submit your application with your relevant skills and qualifications.
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