Hotel Guest Services Manager

2 weeks ago

Singapore beBeeDirector Full time $80,000 - $120,000

**Job Title:** Director of Guest Services

Job Description:

We are seeking a highly skilled and experienced professional to lead our Guest Services department. The ideal candidate will have a proven track record of managing daily operations, leading teams, and driving guest satisfaction.

The successful candidate will be responsible for overseeing the smooth operation of our 24-hour consolidated Guest Services department, ensuring that all guest needs are met and exceeded. This includes managing the concierge, bell service, door service, parking valet, and night runners.

  • Manage daily guest services operations including concierge, bell service, door service, parking valet, and night runners
  • Lead and supervise all guest services duties in accordance with our standards and strategic plan
  • Develop, implement, evaluate, review, and conduct training and audits
  • Ensure safety, health, and security policies and procedures are adhered to
  • Investigate service failures, recommend operational changes, and develop departmental reward and recognition programs
Required Skills and Qualifications:

The following skills and qualifications are essential for this role:

  • Tertiary education or higher with equivalent and hotel-related experience
  • Minimum 5 years experience in a managerial position in the service industry, preferably in guest services and/or front office
  • English language proficiency with knowledge of a second language preferred
  • Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel's computer system
  • Ability to plan, lead, motivate, and control
  • Dynamic, analytical, and detailed-oriented with problem-solving and counseling skills
Benefits:

We offer a competitive salary, comprehensive health and wellness benefits, opportunities for professional development and growth, and a dynamic and inclusive work environment.

Others:

Les Clefs d'Or Keys preferred. Employee discounts and perks available.

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