Hotel Guest Services Manager

6 days ago

Singapore beBeeConcierge Full time $3,500 - $5,500
Hotel Guest Services Manager
  • We are seeking a seasoned hotel guest services manager to join our team.

The successful candidate will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations. Key responsibilities include:

Key Responsibilities:
  • Guest Services Management: Manage the concierge, bell services, and doormen teams to ensure they adhere to hotel policies, procedures, and standards.
  • Training and Development: Provide training and development opportunities to enhance the skills and knowledge of concierge-related associates.
  • Guest Experience: Offer personalized welcome experiences to guests, provide information on directions, transportation, events, and city highlights, and arrange tickets and reservations as required.
  • Communication: Communicate effectively with the Chef Concierge and other hotel sections to ensure smooth workflow and efficient operations.
  • Team Leadership: Lead the Concierge team in accordance with hotel standards, appraise their performances, and handle disciplinary actions when necessary.
Requirements:
  • Experience: Proven experience in hotel guest services management or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in handling multiple tasks simultaneously.
  • Education: High school diploma or equivalent required; degree in hospitality or a related field preferred.
Benefits:
  • Competitive Salary: We offer a competitive salary package that reflects your skills and experience.
  • Ongoing Training: Opportunities for ongoing training and development to enhance your skills and knowledge.
  • Collaborative Work Environment: Join a dynamic team of professionals who share your passion for delivering exceptional guest experiences.

If you are a motivated and customer-focused individual looking for a challenging role in a dynamic hotel environment, we encourage you to apply for this exciting opportunity. Apply today and take the first step towards a rewarding career in hotel guest services management

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